Your details remain confidential

Who I am
I am philongold. I am  committed to maintaining the trust and confidence of visitors to my website and I take seriously the protection of your privacy and confidentiality. In particular I want you to know that I am not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. In this privacy policy I have provided lots of detailed information on when and why I collect your personal information, how I use it, the limited conditions under which I may disclose it to others and how I keep it secure.

Types of data I collect
Personal information means any information that may be used to identify you, such as your name, title, phone number or mailing address. In general, you can browse my website without giving me any personal information. I use several products to analyse traffic to this website in order to understand my visitors’ needs and to continually improve my site for them. I collect only anonymous, aggregated statistics. For example, I do not tie a specific visit to a specific IP address. However, there are additional activities on my site that require you to be registered. In these instances I may collect the following information from you:
– your name
– your contact details including postal address, telephone numbers (including mobile numbers) and email address
– your marketing preferences
– your feedback and survey responses
– your location
– your correspondence and communications and
– other publicly available personal data, including any which you have been shared via a public platform such as Twitter feed or public Facebook.

This list is not exhaustive and, in specific instances, I may need to collect additional data for the purposes set out in this policy. Some of the above personal data is collected directly, for example when you register your interest on my website or send an email to me. Other personal data is collected indirectly, for example your browsing activity. I may also collect personal data from third parties who have your consent to pass your details to me.

My Website is not intended for children and I do not knowingly collect data relating to children.

A cookie is a small text file containing information that a website transfers to your computer’s hard disk for record keeping purposes and allows me to analyse my site traffic patterns and enhance your browsing experience. A cookie cannot give me access to your computer or to information beyond what you provide me. Most web browsers automatically accept cookies; consult your browser’s manual or online help if you want information on restricting or disabling cookies. If you disable cookies, you can still view the publicly available information on my web site but there may be some functions not available.

How I use your data
We, and my trusted partners, acting on my behalf use your personal data
– To provide services to you
– To make a tailored website available to you
– To verify your identity
– With your agreement to contact you electronically about promotional offers and services I think may interest you
– To enable me to manage interactions with you and
– Where I have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Legal Basis
I am required to set out the legal basis for my processing of personal data. If a basis on which I process your personal information is no longer relevant then I shall immediately stop processing your data.

1. Information I process because I have a contractual obligation
When you buy a service from me or otherwise agree to my terms and conditions, a contract is formed between you and me. In order to carry out my obligations under the contract I must process the information you give us. Additionally, I may aggregate this information in a general way and use it to provide class information, for example to monitor my performance. I shall continue to process this information until the contract between us ends or is terminated by either party.

2. Information I process with your consent
In some circumstances such as when you browse my website or ask me to provide more information to you about my services you provide your consent to me to process your information. Wherever possible I will attempt to obtain your specific consent to process this information. Sometimes you might give your consent implicitly such as when you send me a message to which you would reasonably expect a reply. Except where you give me your explicit consent I do not use your information in any way that would identify you personally.  will continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

3. Information I process on the basis of legitimate interest
The normal legal basis for processing customer data is that it is necessary for the legitimate interests, including
– selling and supplying services to my customers
– protecting customers, employees and other individuals and maintaining their safety, health and welfare
– promoting, marketing and advertising my products and services
– understanding customers behaviours, activities, preferences and needs
– improving existing products and services and developing new products and services
– complying with legal and regulatory obligations
– handling customer contacts, queries and complaints
– fulfilling my duties to my customers, colleagues and other stakeholders.

Sharing data with third parties
In order to make certain services available to you, I may need to share your personal data with some of my service partners.

I only allow my service providers to handle your personal data when I have confirmed that they apply appropriate data protection and security which means that they can only use your data to provide services to me and to you, and for no other purpose.

I may contact you via email to invite you to review any services and/or products you received from me in order to collect your feedback and improve my services (the “Purpose”). I may also use such reviews in other promotional material and media for advertising and promotional purposes.

How I keep your data secure
I am committed to keeping your personal data safe and secure. My security measures include
– encryption of data
– regular scenario planning and crisis management exercises to ensure that I am ready to respond to cyber security attacks and data security incidents
– security controls which protect the entire infrastructure from external attack and unauthorised access; and
– internal policies setting out my data security approach and training for employees.

Links to other web sites
My web site may contain links to information on other web sites. On websites that I do not control I cannot be responsible for the protection and privacy of any of the information that you provide whilst visiting those sites. Those sites are not governed by this policy, and if you have questions about how a site uses your information, you’ll need to check that sites privacy statement.

Your rights
My policy complies with UK law including that required by the EU General Data Protection Regulation (GDPR). You can find out further information on your rights at

At any time, you may review or update personally identifiable information that I hold about you. To obtain a copy of your information you may send me a request at

After receiving the request, I will tell you when I expect to provide you with the information, and whether I require any fee for providing it to you.

At any time, you can contact me and request that I correct any out of date or incorrect personal data that I hold about you free of charge. You may send me a request at If you wish me to remove personally identifiable information from my website, you may contact me at . This may limit the service I can provide to you.

Contact information
If you have any questions about how I use your personal data that are not answered here, or you want to exercise your rights regarding your personal data, please email me at

You have the right to lodge a complaint with the Information Commissioners Office. Further information and contact details are available at

I may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on my website on the day you use my website. This policy was last updated in July 2023.